by Brittany Willes, Plastics Decorating . Your customers are the lifeline of your business. Their satisfaction with your products and services determines your revenue stream. Happy, satisfied customers mean a more profitable business. How can you make sure your clients are happy, and remain that way, to boost your bottom line? Here are five ways to show your clients that … [Read more...] about Top 5 Ways to Keep Your Customers Happy
Business Strategies
Five Barriers to Implementing Strategic Direction
by David Waits, Waits Consulting Group, Inc. Strategy is a framework within which decisions are made, which influences the nature and direction of the business. Strategy directs organizations as they make plans, marshal resources and make day-to-day decisions. It is imperative that strategy is clear, concise and congruent. Otherwise, organizations and people can be efficiently … [Read more...] about Five Barriers to Implementing Strategic Direction
Top 5 Reasons to Fire a Customer
by Brittany Willes, Plastics Decorating The customer is always right. We're all familiar with the old adage and rarely think to question its authenticity. Sometimes customers are wrong, and some even create more problems than profit. When customer relationships are no longer mutually beneficial, it's time to let those customers go. So, how do you determine if a customer needs … [Read more...] about Top 5 Reasons to Fire a Customer
New vs. Used – Points to Ponder
by Tom Kirkland, www.tributek.biz There are those who say nothing used is as good as the same thing new. Then there are those who say buying something new, especially a big-ticket item, is throwing away money. Who is right? A spectrum of new, near-new, reconditioned, running-used and bone-yard equipment exists in the marketplace, and sorting through it all can be something of … [Read more...] about New vs. Used – Points to Ponder
The Value of QFD in New Product Development
by Perry Parendo, Perry's Solutions, Inc. There are many tools available for people in new product development. With Design of Experiment (DOE), Earned Value Management (EV), Design for Manufacture and Assembly (DFM&A), Failure Mode and Effects Analysis (FMEA) and Theory of Inventive Problem Solving (TRIZ), the options are endless. Yet, with extreme pressure on … [Read more...] about The Value of QFD in New Product Development