by Katie Zabriskie, president, Business Training Works, Inc. Too often, organizations recognize they have a service issue, yet their efforts to address shortcomings fail to solve the problem. In the worst cases, customer service initiatives backfire and motivate people to do less. So, what's going on? Usually, a few things are to blame. Typically, there's an organizational … [Read more...] about Be a Customer Service Contender
Business Strategies
The Importance of Machine Approval
by John Kaverman, president, Pad Print Pros The importance of machine approval at the manufacturer's facility often is ignored due to timing or budgetary constraints. This is unfortunate, because neglecting to conduct a thorough approval can end up costing a lot more time and money than what was saved by not traveling to the supplier to approve the machine before it … [Read more...] about The Importance of Machine Approval
10 Tips to LIFT Your Leadership
by Elizabeth McCormick, former US Army Black Hawk pilot Good leaders are hard to find, and great leaders are even more elusive. Whether there's a team reporting to you or not, you have the ability to lift your level of respect among your peers while also improving your capacity for greater leadership opportunities. To enhance your own abilities as a leader, begin with an … [Read more...] about 10 Tips to LIFT Your Leadership
Be a Force Multiplier: Accomplishing More with Existing Resources
by Elizabeth McCormick, former US Army Black Hawk pilot, author and speaker The US Department of Defense defines "force multiplier" as a capability added or employed by a combat group that significantly improves their combat potential, enhancing mission success probability. A force multiplier could be anything from new weapons technology to fresh food in the mess hall - … [Read more...] about Be a Force Multiplier: Accomplishing More with Existing Resources
Rethinking Equipment Maintenance: Transitioning to a Proactive Approach
by Larry Bouvier, CMRP, and Rob Levandoski, president, Fuss & O'Neill Manufacturing Solutions, LLC The competitive pressures facing America's manufacturers, including mold builders, are well documented. Labor costs, competition from inexpensive imports, inconsistent availability and fluctuating costs of materials - these are the day-to-day issues that keep manufacturing … [Read more...] about Rethinking Equipment Maintenance: Transitioning to a Proactive Approach